When you use ShipMyAuto.com, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
Last Modified: May 25, 2018
Effective Date: May 25, 2018
Data Collections and Uses
This policy applies to users of ShipMyAuto.com's services anywhere in the world, including users of ShipMyAuto.com's apps, websites, features or other services.
This policy describes how ShipMyAuto.com (powered by Advectus Transportation Services, LLC) and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world, unless covered by a separate privacy. This policy specifically applies to:
This policy also applies to those who provide information to ShipMyAuto.com in connection with an application to use our services, or whose information ShipMyAuto.com otherwise receives in connection with its services (such as contact information of individuals associated with Advectus Transportation Services partners). All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
ShipMyAuto.com provides services to users throughout the world. If you use our services in the United States, ShipMyAuto.com (powered by Advectus Transportation Services, LLC) is the data controller for your information. If you use our services in the European Union or elsewhere, ShipMyAuto.com (powered by Advectus Transportation Services, LLC) is the data controller. We process personal information inside and outside of the United States.
If you live in the United States, European Union or elsewhere, the data controller for the information you provide or that is collected by ShipMyAuto.com or its affiliates is:
f/b/o Advectus Transportation Services, LLC
1600 Lower Road Suite 4
Linden, NJ 07036
Questions, comments and complaints about ShipMyAuto.com's data practices can be submitted to ShipMyAuto.com's data protection office at the address above.
We process personal information inside and outside of the United States. ShipMyAuto.com transfers information of users' outside the United States on the basis of mechanisms approved under applicable laws.
The Information We Collect
The following information is collected by or on behalf of ShipMyAuto.com:
This may include:
This may include:
These may include:
ShipMyAuto.com may combine the information collected from these sources with other information in its possession.
How We Use Your Information
ShipMyAuto.com collects and uses information to enable reliable and convenient vehicle relocation services. We also use the information we collect:
ShipMyAuto.com does not sell or share your personal information to third parties for third party direct marketing purposes.
ShipMyAuto.com uses the information it collects for purposes including:
ShipMyAuto.com uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
ShipMyAuto.com uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
ShipMyAuto.com uses the information we collect to enable communications between our users. For example, a driver may text or call a vehicle owner to confirm a pickup location, or a storage terminal or delivery partner may call a delivery recipient with information about their vehicle delivery.
ShipMyAuto.com may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
ShipMyAuto.com may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an ShipMyAuto.com user. Users in the EU have the right to object to this type of processing; see Section II.I.1.d for more information.
We may use the information we collect to investigate or address claims or disputes relating to your use of ShipMyAuto.com's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Cookies And Third Party Technologies
Information Sharing And Disclosure
Some of ShipMyAuto.com's products, services and features require that we share information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
ShipMyAuto.com may share the information we collect:
This includes sharing your information with:
We love hearing from our users -- including through public forums such as ShipMyAuto.com social media. When you communicate with us through these channels, your communications may be viewable by the public.
If you use a profile associated with another party we may share your vehicle relocation information with the owner of that profile. This occurs, for example, if you are:
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, ShipMyAuto.com processes and stores information in the United States on behalf of its international affiliates.
ShipMyAuto.com may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
ShipMyAuto.com may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect ShipMyAuto.com’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including verhicle relocation information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
ShipMyAuto.com may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information Retention And Deletion
ShipMyAuto.com retains user profile and other information for as long as you maintain your ShipMyAuto.com account.
ShipMyAuto.com retains transaction, location, usage and other information for 7 years in connection with regulatory, insurance or other requirements in the places in which it operates. ShipMyAuto.com thereafter deletes or anonymizes such information in accordance with applicable laws.
If you withdraw consent to the collection or use of personal information for optional features, such as features that use your calendar or address book, ShipMyAuto.com deletes such personal information.
Users may request deletion of their accounts at any time. Following such request, ShipMyAuto.com deletes the information that it is not required to retain and restricts access to or use of any information it is required to retain.
ShipMyAuto.com requires user profile information in order to provide its services, and retains such information for as long you maintain your ShipMyAuto.com account.
ShipMyAuto.com retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide ShipMyAuto.com's services, enable customer support, enhance the user experience or other operational purposes, ShipMyAuto.com takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
You may request deletion of your account at any time through the Privacy Settings in the ShipMyAuto.com app, or via ShipMyAuto.com's website contact form.
Following such request, ShipMyAuto.com deletes the information that it is not required to retain. In certain circumstances, ShipMyAuto.com may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, ShipMyAuto.com will delete your account as described above.
ShipMyAuto.com may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if ShipMyAuto.com shuts down a user's account because of unsafe behavior or security incidents, ShipMyAuto.com may retain certain information about that account to prevent that user from opening a new ShipMyAuto.com account in the future.
Special Information For EU Users
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).
This section summarizes ShipMyAuto.com’s grounds for processing personal information under the GDPR, and the rights of EU users as relates to ShipMyAuto.com’s handling of personal information.
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). This section provides information as relates to EU users' rights, and ShipMyAuto.com's responsibilities, under this regulation.
1. EU User Rights
If you are an ShipMyAuto.com user in the EU, you have the following rights with respect to ShipMyAuto.com's handling of your personal information. To exercise these rights, please see below or submit your request here.
Users outside the EU may also request explanation, correction, deletion or copies of their personal data here.
2509 AJ DEN HAAG
(+31) - (0)70 - 888 85 00
2. Grounds for Processing
The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds. As described below, ShipMyAuto.com processes the information of EU users based on one or more of the grounds specified under the GDPR:
Choice And Transparency
ShipMyAuto.com provides means for you to see and control the information that ShipMyAuto.com collects, including through:
You may also request that ShipMyAuto.com provide you with explanation, copies or correction of your data.
A. Device Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the ShipMyAuto.com app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the ShipMyAuto.com app seeks before you first use the app, and your use of the app constitutes your consent.
B. Explanations, Copies and Correction
You may request that ShipMyAuto.com:
You can make these requests by contacting ShipMyAuto.com here.
You can also edit the name, phone number and email address associated with your account through the Settings menu in ShipMyAuto.com's apps. You can also look up your trips, orders and deliveries history in the ShipMyAuto.com apps.
C. MARKETING OPT-OUTS
You may opt out of receiving promotional emails from ShipMyAuto.com here. You may also opt out of receiving emails and other messages from ShipMyAuto.com by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
Updates To This Policy
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the ShipMyAuto.com apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.